Phone Hire FAQs
A synopsis on how we operate and how the rental works
Office Opening Timing
We are open 5 days a week from 08.30 to 18.00, but we can also provide weekend deliveries for last-minute urgent orders.
However, we can be contacted 7 days a week via telephone or email.
Please contact us on (0207) 683 0232, or by e-mail: email@example.com
Our Return Drop off / Collection Address
If you wish to collect/drop off any smartphone in person, then our office is located 32 – 38 Scrutton Street, London, EC2A 4DD.
We are very close to Old Street, Moorgate underground stations and a short walking distance from Liverpool Street station.
Please arrange any collections/drop offs in advance with the office.
Your smartphones can be picked up Monday to Friday from 9 am to 6 pm. Please contact in advance should you wish to collect outside these hours.
When Does The Rental Period Start?
Rental is by the calendar day. The rental period begins when you receive the equipment in accordance with your order. The rental period is over when you send us by (DHL or other) evidence of the courier collection for delivery return.
The dispatch is not included in the calculation of the rent so you only pay for the calendar use of the smartphone.
Are the devices and equipment insured?
Please note, all smartphone is not insured whilst they are with you. The vast majority of our clients do have insurance in place via their office/business policy (even if you do not realize it). However, we can arrange damage insurance if this is required, so please contact us to discuss options in advance.
What happens if we damage a device?
The first thing to do is to let us know immediately. If we have the same smartphone in stock (and if you still need it), then we can send you a replacement for the remainder of your hire period if you’re willing to pay for delivery.
The next thing to do is to send the damaged smartphone back to us ASAP. We’ll take it or send it off to an authorised service centre for repair. When we get it back, we’ll charge you exactly what it cost us to get it repaired (including postage, if any).
If a piece of the smartphone is not repairable, we will treat it as if it needs to be fully replaced.
What happens if we lose a phone whilst on hire?
Again, the first thing to do is to let us know immediately. If we have another piece of equipment of the same type in stock, then we can send you a replacement for the remainder of your hire period if you’re willing to pay the additional delivery cost.
We’ll then buy the smartphone to replace the one you’ve lost, and we’ll charge you for the replacement.
What do we consider as damage?
Whilst we expect you to look after our phones as if they are your own, we also want you to actually use it rather than just keep it wrapped in cotton wool the whole time! So we will treat minor marks as the results of ordinary wear and tear. However, scratches on the glass, damages to the physical shape of the devices or any dents to phones will be considered as damage.
Can I take the phone outside the UK with me?
Yes, you can take the phone abroad and lots of our equipment are taken by clients to overseas events. However, please let us know just in case we need to provide you with any paperwork or confirmation in writing to ensure you have no issues with customs.