Phone Hire FAQs – see how simple it is to work with us!
What delivery costs will be charged?
At Phone Hire we use different couriers depending on the delivery location and urgency of delivery. We also search for the best possible rates so please call us with your post code and we will get a quote to you ASAP.
We are based between Liverpool Street and Old Street in Shoreditch, London so we have a range of excellent courier options for all deliveries within London and then use specialist couriers outside London. As a guideline we use DHL for all deliveries outside London, across the UK and for our international shipments.
What if I need to return the Device or Equipment late?
The first thing is to inform us in advance and then we can agree on a revised return date. Unfortunately, you will need to pay an extension fee.
Can I return the Device or Equipment early?
Yes certainly but unfortunately we cannot offer a refund or credit for the unused portion of your hire period.
How does delivery work?
We will ensure you get the equipment at a convenient time in advance of your event.
Occasionally, we may wish to send the equipment early. In this situation, you will not pay an additional charge. If this is the case, we will contact you in advance to confirm whether this is convenient.
How quickly can I get a Device or piece of equipment?
We can provide same-day deliveries so please call us if your requirements are urgent: Telephone: (0207) 683 0232 or email: firstname.lastname@example.org
What if my Device or Equipment order arrives late?
We always recommend planning in advance just so there is a built-in safety margin. It also depends on where and how we are delivering your equipment. For any deliveries that are going outside the UK, we always recommend to build in at least an extra 2 days for delivery.
If any equipment arrives late you have several options. The first is to go ahead with the hire and return it as scheduled. That means you’ll have had it for a day less than planned, but we’ll make it up to you by refunding you a pro-rata rate.
Another option is to cancel the hire contract; return the iPad directly to us and we’ll refund all your charges. However, please note sometimes there are circumstances beyond our control.
Do I have to insure the device/equipment in transit back to Phone Hire?
Yes, we certainly recommend you do, as if you are using your own couriers to return the equipment to us, then you are liable for any damage the equipment Pads suffers during transit back to us. If necessary, we can open your returned delivery with your courier to confirm safe receipt.